Users frequently face issues with the QuickBooks American Express not syncing error, which disrupts the synchronization of credit card transactions between
American Express and QuickBooks. This problem can lead to frustration,
hinder financial record maintenance, and result in inaccurate financial
reporting.
To reset the connection between American Express and QuickBooks, follow these steps to disconnect and then reconnect your account:
Steps to Disconnect the American Express Account
1. Open QuickBooks
- Launch your QuickBooks application and log in to your company file.
2. Access the Banking Menu
- From the left menu, click on the Banking option.
3. Edit Account Information
- Locate your American Express account and click on the pencil icon to edit it.
- In the Account window, check the box that says Disconnect this account on save.
4. Save Changes
- Click Save and then Close the window.
5. Review Transactions
- Note that any transactions in the For Review tab will be deleted, so ensure you have recorded any necessary information before proceeding.
Steps to Disconnect through American Express Online Banking
1. Log into American Express
- Go to the American Express website and log in to your account.
2. Navigate to Account Services
- Click on Account Services at the top of the page.
3. Manage Partner Permissions
- Select Security and Privacy from the left navigation menu.
- Click on Manage Partner Permissions.
4. Disconnect Intuit
- Find Intuit in the list, expand the section, and click the Disconnect button.
- Repeat this for each American Express business card if you have multiple cards.
Steps to Reconnect the American Express Account
1. Return to QuickBooks
- Go back to QuickBooks and navigate to the Banking section.
2. Connect Your Account
- Click on Connect Account or Add Account if you have previously connected it.
- Search for and select your American Express account.
3. Log In
- Enter your American Express username and password when prompted.
- Follow any additional security steps as instructed.
4. Select Accounts
- Choose the accounts you wish to link to QuickBooks and specify the date range for downloading transactions.
5. Complete the Process
- Click Connect to finalize the reconnection.
By following these steps, you should be able to reset the connection between American Express and QuickBooks effectively.
Conclusion
Addressing the QuickBooks American Express not syncing error promptly is crucial
for maintaining accurate financial records. By following the outlined
troubleshooting steps, users can often resolve the issue and ensure
smooth integration between QuickBooks and American Express. If problems
continue, seeking professional support is recommended to restore
functionality.
